Frequently asked Questions
How to access Product-Live ?
To access Product-Live go to https://app.product-live.com.
Important
You must first create your account with your password before attempting a connection.
If your company has an account but you do not have personal access, please contact your account administrator to invite you.
If your company didn't have an acces yet please contact your distributor to invite you.
How to reset my password ?
To reset your password, first go to the login page and enter your email address, and click on the "Sign in" button.
Then click on the "Forgot password?" link.
And finally submit the form. You will quickly receive an email with all the necessary information to update your password.
Tip
If you don't receive the email, check your spam folder. If you still can't receive this email, please contact us at the following address: portail@product-live.com.
How to invite a new user ?
To invite new user go to https://settings.product-live.com and then the Users tab.
Here you can view all the users within the current account.
You can invite new users by clicking this button:
You can edit a user by clicking on his name:
Important
Only administrator can invite a new user.
There are limits to the number of users depending on your account offer. Usually the limit is 1 Site admin and 2 Editors.
How to switch account ?
To switch account you can click on the initials at top right and select the desired account.
Important
You can do this if you have an account for each distributor.
You will only see accounts for which your email address has been activated.
How to create an item ?
To create an item, launch the action "Créer les produits chez (XXX)".
How to import mass data from an Excel file?
For mass data import, a quick import function is available.
Find out more here : https://learn.product-live.com/guides/users/quick-import/
How to delete an item ?
To delete an item, select one or several items and launch the action "Suppression d'items".
Important
Only administrator can delete an item.
Removal is irreversible.
How to edit an EAN ?
It's not possible to edit an EAN once it has been created.
You can recreate the item with the correct EAN, then copy/paste data from the incorrect EAN into the correct EAN and then delete the incorrect EAN.
Important
Only administrator can delete an item.
Removal is irreversible.
How to increase the item limit ?
To increase your items limit you can subscribe to an offer. Please contact us portail@product-live.com or your distributor.
Otherwise you can delete existing items to create new ones.
Tip
You can check the limit and your usage by going to Settings then : 
Why don't all attributes appear in the grid ?
To display all attributes in the grid you can filter on the category.
You can find an example of how to make the filter here : classification-quick-filtering
Important
By default, only attributes common to all categories are visible in the grid. To see all attributes, including category specific attributes, use this filter.
Why my item is invalid ?
This means that some mandatory attributes are missing.
By clicking on the 'invalid' cell of a item, you'll see details of the attributes missing for the item to be valid.
By clicking on the category name this will apply the filter to the category and category specific attributes will be accessible in the grid.
You can then click on the attribute name to be taken directly to the relevant column.
Why the execution of my job is pending ?
This means that there are actions that will be processed before yours. Your action will be taken into account after that.
When you get this message, you can click on 'continue in background' so that the action is automatically launched after those already in progress, and you can use the platform at the same time.
Important
This may concern actions launched by other suppliers
How can I check if an item has been sent to the retailer ?
You can check the sending status of an item by looking at the color-coded arrows on each product line.
Find out more here : https://learn.product-live.com/guides/users/use-product-live-as-a-supplier/#send-a-product-to-your-distributor
How to contact the retailer from the platform ?
You can contact your retailer from the platform by using our comments function.
Find out more here : https://learn.product-live.com/guides/users/comments/#comments
How to automate data filling ?
To automate your filling, you can subscribe to an offer. Please contact us portail@product-live.com
How to contact our support team ?
To contact support, you can send a mail at: portail@product-live.com.